At Cleaning Carpet in Melbourne, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our cleaning services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you book a service, request a quote, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Address or service location
- Payment details (processed securely through third-party payment gateways)
b. Non-Personal Information
We may collect non-identifiable data such as:
- Browser type, device information, and operating system
- IP address and general location data
- Website usage statistics via cookies or analytics tools
2. How We Use Your Information
We use your information to:
- Provide, confirm, and manage cleaning service bookings
- Respond to your inquiries and provide customer support
- Send booking confirmations, service reminders, or relevant updates
- Improve our website, services, and user experience
- Process payments securely and prevent fraudulent activities
- Comply with legal obligations
3. How We Protect Your Information
We use appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or alteration.
Payment and personal data are transmitted over secure, encrypted channels.
4. Sharing Your Information
We do not sell, trade, or rent your personal data. However, we may share limited information with:
- Trusted service providers or contractors who assist in delivering our cleaning services
- Legal authorities if required by law or to protect our rights and safety
All partners are required to keep your information confidential and use it only for authorized purposes.
5. Cookies and Analytics
Our website may use cookies to enhance your browsing experience and gather traffic statistics. You can modify your browser settings to disable cookies, though some website features may not function properly as a result.
6. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information
- Withdraw consent for certain uses
- Request a copy of the information we hold about you
To exercise these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. Please review their privacy policies before providing any personal data.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us