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Carpet cleaning Melbourne | Carpet cleaning Services Melbourne
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Carpet cleaning Melbourne | Carpet cleaning Services Melbourne

Terms & Conditions

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Welcome to Cleaning Carpet in Melbourne (“we”, “our”, “us”). By accessing our website or booking our services, you agree to comply with and be bound by the following terms. If you do not agree, please do not use our site or services.

  1. Our Services

    Cleaning Carpet in Melbourne provides professional carpet cleaning and related services across Melbourne and nearby areas. We reserve the right to modify, discontinue, or update any service at our discretion without prior notice.

  2. Bookings and Confirmations

    You can book our services online, via phone, or email. All bookings are subject to availability. A booking is only confirmed once you receive written or electronic confirmation from us. Please provide accurate details (name, address, access instructions, and carpet condition) to avoid delays or additional charges.

  3. Pricing and Payments

    All prices are listed in Australian Dollars (AUD). Prices quoted online or by phone are estimates based on information provided. Final pricing may vary after on-site assessment. Payment is due on the day of service unless otherwise agreed in writing. We accept payments through cash, cards, or approved online payment systems. Failure to make full payment may result in late fees or service refusal.

  4. Cancellations and Rescheduling

    Cancellations made within 24 hours of your scheduled appointment may incur a cancellation fee. You may reschedule a booking up to 24 hours in advance at no cost. In the event of unforeseen circumstances (such as weather, equipment failure, or staff unavailability), we reserve the right to reschedule or cancel the booking with notice.

  5. Customer Responsibilities

    Please ensure access to the property at the scheduled time. Remove fragile, valuable, or personal items from areas to be cleaned. Ensure electricity and water supply are available during service. Pets must be secured during the cleaning process. We are not responsible for damage caused by pre-existing carpet defects, improper installation, or worn materials.

  6. Service Limitations and Warranty

    While we strive for the best results, we cannot guarantee the complete removal of permanent stains, odors, or damage due to carpet age, fabric type, or previous cleaning methods. We do not accept liability for any color fading, shrinkage, or wear resulting from pre-existing conditions. Any service complaints must be reported within 48 hours of job completion for review.

  7. Liability

    Our liability for any damage or loss is limited to the total amount paid for the service in question. We are not responsible for indirect or consequential losses, such as profit loss or business interruption. Customers are responsible for notifying us of any existing damage or delicate materials before service.

  8. Website Use

    The content on our website is for general informational purposes only. You agree not to copy, distribute, or reproduce any material without written permission from Cleaning Carpet in Melbourne. We do not guarantee uninterrupted or error-free website operation.

  9. Intellectual Property

    All logos, trademarks, text, images, and content displayed on this website are the intellectual property of Cleaning Carpet in Melbourne and may not be used or reproduced without prior consent.